Privacy Policy
This Privacy Policy explains how AIVA Habitation("we", "us" or "our") collects and uses personal data when you visit https://aivahabitation.co.uk, use our booking form or contact us. It should be read together with our Cookie Policy.
Who we are
This website is operated by Aiva Habitation Ltd. Our registered address is 59 Union Street, Dunstable, Beds LU6 1EX. For privacy enquiries, contact us at info@aivahabitation.co.uk.
What personal data we collect
We may collect the following types of information:
- Information you provide: name, email address, phone number, postcode, vehicle details, preferred appointment date, service selection and any comments you include when you submit our booking request form, or name, email address, phone number and message when you send us a contact form.
- Technical and usage information: IP address, browser type, device type, pages visited, referral source and general interaction data collected through analytics tools where you have given consent.
- Cookie and consent data: your cookie preference choices stored locally in your browser.
How we use your information
We use personal data to:
- respond to booking requests and service enquiries;
- contact you about appointment availability and service details;
- operate, secure and improve our website;
- understand how visitors use the site through analytics, where consent has been given;
- comply with legal obligations.
Lawful bases for processing
Under UK GDPR, we rely on the following lawful bases depending on the activity:
- Contract / pre-contract steps: to respond to booking requests and arrange services you request.
- Legitimate interests: to operate and protect our website, prevent abuse and improve our services.
- Consent: for non-essential cookies and analytics where required. You can withdraw consent at any time through our cookie settings.
Cookies
We use essential cookies to run the website and, with your permission, analytics cookies to understand how the site is used. See our Cookie Policy for details.
Analytics and third-party services
Where you consent, we use Google Analytics via Google Tag Manager and Vercel Analytics / Speed Insights to understand traffic and technical performance. These providers may process data under their own privacy policies. Google explains how it uses partner site data at Google's partner sites policy.
Booking requests are processed using our email delivery provider (Resend) and postcode lookup uses the postcodes.io service to check whether your location falls within our service area.
How long we keep data
We keep enquiry information for as long as needed to respond to your request, manage bookings and maintain business records, then delete or anonymise it when no longer required.
Sharing your information
We do not sell your personal data. We share information only with service providers that help us operate the website and respond to enquiries, or where required by law.
International transfers
Some providers we use may process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.
Security
We use appropriate technical and organisational measures to protect personal data. However, no method of transmission over the internet is completely secure.
Your rights
Under UK data protection law, you may have the right to access, rectify, erase, restrict or object to processing of your personal data, and to data portability where applicable. You may also withdraw consent at any time where processing is based on consent.
To exercise your rights, contact info@aivahabitation.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).
Third-party links
Our website may link to third-party websites such as Google reviews. Those sites have their own privacy policies and we are not responsible for their practices.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
Contact
Questions about this Privacy Policy can be sent to info@aivahabitation.co.uk or by post to 59 Union Street, Dunstable, Beds LU6 1EX.
Last updated: 23 August 2026